Max Impact Corporation

Although conflict is a normal part of life and work, far too many times we
are distracted by unhealthy conflict. Some recent national surveys have
revealed that dealing with interpersonal and departmental conflict occupies
18% of management time. However the distraction of management is only a
small portion of the problem with workplace conflict. It robs productivity, distracts non-management, causes companies to start
projects and then abruptly stop them, leads to rapid or frequent changes in the organization’s direction, and disconnects people from
their personal dreams and company vision.

This session is interactive and intra-reflective. Participants will not only know how to handle the conflict of others, they will
understand how they personally are wired to handle conflict at work or at home.

What you will gain
During this interactive hands-on session, participants learn:

Five truths about conflict
How to tell healthy conflict from unhealthy conflict
Eight causes of conflict
Ten indicators conflict is coming
The five styles people use to handle conflict – and the style they personally gravitate to
The Thomas-Kilman conflict matrix
How win-lose endings come out what seem to be win-win endings
How to find true win-win solutions no matter what the conflict
Doing the “3-Step” can end conflicts
When conflict is destructive and when it can be used for a constructive ending

Participants will also receive a “Working through Conflict” template for use the next time they are confronted with conflict.

Format
Max Impact sessions are a blend of interactive lecture, discussion, and self-reflection. Our approach adds fun to the learning process
with practical concepts that can be put into action immediately.

We employ a variety of flexible delivery methods, including: half-day sessions, staff meetings, power breakfasts, or impact lunch hours –
all delivered at your place of business.

This material workshop is also available online with CEU credits awarded.

Your presentation will be completely customized to the specific needs of your organization.

Conflict Management
Growing through Understanding