Customer Service Management

No matter how much training your employees attend, all gains can be quickly offset by management. This session shows managers how
to reinforce customer service training to the point that the employee is fully focused on delivering superior customer service at all
times.

What you will gain
In this interactive hands-on session, participants will learn:

Getting employees to want to give superior serviced
What to do when the employee thinks the customer is wrong
Costs of getting a customer
Communicating the cost of losing a customer
The 8 Great Traits of Superior Customer Service™
What to do when a customer leaves an employee in tears
How to effectively handle customer complaints after the employee has made an error
Keeping employees focused on the customer

Format
Max Impact sessions are a blend of interactive lecture, discussion, and self-reflection. Our approach adds fun to the learning process
with practical concepts that can be put into action immediately.

We employ a variety of flexible delivery methods, including: half-day sessions, staff meetings, power breakfasts, or impact lunch hours –
all delivered at your place of business.

This material workshop is also available online with CEU credits awarded.

Your presentation will be completely customized to the specific needs of your organization.

CSR Management
Coaching World-Class Customer Service