Quality Standards

Most people like to feel they are doing an outstanding job. Perhaps they are, but who really knows?
Employees in department “x” may feel their department is superior while workers in department “y”
feel that department “x” never gets their work done. This leads to discontent and rivalry that is
harmful to the organization. However, setting quality standards will encourage employees to excel
above current levels and provide the necessary goals for motivation and continual improvement.

During this program, we will:

Determine departmentally and inter-departmentally the standards or quality required
Select appropriate measurements based on departmental and industry requirements
Instill skills for High Performance teamwork

Once quality expectations are set and measured real teamwork begins. Effective use of measurements
and reporting not only causes individual and departmental performance to increase, it gives a rallying
point that leads to different departments assisting other departments in ways that were only upper
management dreams prior to the program.

Setting Quality Standards
Believable and Achievable Goals