Unacceptable employee behavior

With competition increasing daily along with bottom-line pressures, it is important that business leaders be able to focus on core
competencies. Unfortunately many supervisors and managers find themselves devoting their time to internal friction. Perhaps they are
involved in highly recognizable distractions, such as settling outright arguments, or it could be a more subtle distraction of dealing with
the aftermath of a dissenter, manipulator, liar, or odd-ball personality.

Organizations are finding that by terminating difficult employees they are incurring huge turnover expenses only to get people with the
same or different unacceptable behaviors.

Fortunately there are ways to deal with unacceptable employee behaviors without losing the investment we have in the people
themselves. Using “equalizing” and “tackling” skills taught in this session, leaders are diminishing and
eliminating behaviors that erode morale, productivity, and focus.

What you will gain
In this session participants learn:

Three common problem personalities that may not really be a problem
Thirteen personalities that must be dealt with
How to confront harmful behaviors
Two avenues of action
Using a playbook
Ten ground rules for tackling problem behaviors
Making solutions work
When your involvement goes too far

If you are frustrated by the distraction of peculiar or unacceptable employee behaviors, this is the
perfect session for you and your leadership team.

Unacceptable Employee Behavior
Handling Problem People Successfully

How to
Deal with a
Manipulator